Frequently Asked Questions
Frequently Asked Questions (FAQ)
Orders
When will my order ship?
Orders are typically processed within 1–3 business days. During sales, holidays, or product launches, processing times may take longer.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email.
Can I cancel or change my order?
Orders can only be canceled or modified before they are processed or shipped. Contact us as soon as possible if you need changes made.
Do you offer local pickup?
Local pickup availability may vary depending on inventory and scheduling. Contact us for current pickup options.
Shipping
Do you ship internationally?
International shipping may be available depending on the destination. Customers are responsible for customs fees, duties, and import taxes.
What happens if my package is lost or stolen?
Once a package is marked delivered by the carrier, Cortez Skate Shop is not responsible for lost or stolen packages. We recommend shipping to a secure address whenever possible.
What if I entered the wrong shipping address?
Please contact us immediately. If the order has already shipped, additional shipping charges may apply and we cannot guarantee package recovery.
Returns & Refunds
What is your return policy?
Eligible items may be returned within 14 days of delivery if they are unused, unworn, and in original condition with packaging and tags.
Do you accept returns on used products?
No. Opened, used, worn, assembled, or skated products are final sale and cannot be refunded.
This includes:
- Used skateboards
- Worn shoes
- Installed bearings
- Applied griptape
- Worn apparel
Who pays for return shipping?
Customers are responsible for shipping returned items back to Cortez Skate Shop in order to receive a refund or exchange.
We only cover return shipping if:
- The wrong item was sent
- The item arrived damaged or defective due to our error
How long do refunds take?
Approved refunds are typically processed within 3–7 business days after the returned item is received and inspected.
Products
Do skateboard completes come assembled?
Some completes may arrive pre-assembled while others may require minor setup. Product descriptions will specify when applicable.
Are your products authentic?
Yes. We only sell authentic products from trusted skateboard brands and distributors.
Do you sell beginner skateboards?
Yes. We carry complete skateboards and gear suitable for beginners, intermediate riders, and advanced skaters.
Can you help me choose the right setup?
Absolutely. Contact us and we’ll help recommend a setup based on:
- Age
- Skill level
- Shoe size
- Riding style
- Budget
Skate Lessons
Do I need my own skateboard for lessons?
No. Beginner students do not need their own skateboard. Loaner skateboards are available upon request.
Participants are encouraged to bring:
- Their own skateboard (if they have one)
- A helmet
- Protective gear such as knee pads, elbow pads, and wrist guards
Are helmets required?
Helmets are required for all participants under 18 and strongly recommended for everyone.
What skill levels do you teach?
We offer lessons for all skill levels, from complete beginners to advanced skaters.
What happens if weather cancels a lesson?
Lessons may be rescheduled due to unsafe weather or park conditions. Credits or make-up sessions may be provided.
Contact
How can I contact Cortez Skate Shop?
Email: will@cortezskateshop.com
Phone: (915) 503-7583